Terms of service

Last updated: 26/10/2025

Welcome to BYBL. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About Us

BYBL is a small business based in Scotland offering luxury, sustainable candles and home fragrance products.

Our website is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country or that you have consent from a parent or guardian.

You may not use our products for any illegal or unauthorised purpose.

3. Products and Availability

All products are subject to availability. We reserve the right to discontinue any item at any time.

We make every effort to display our products and descriptions accurately; however, colours may vary slightly due to screen differences.

4. Prices and Payments

All prices are listed in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be made in full at checkout using the available payment methods on our site.

5. Shipping and Delivery

We aim to process and dispatch all orders within 2–5 business days.

Delivery times may vary depending on your location.

BYBL is not responsible for delays or losses caused by third-party couriers.

6. Returns and Refunds

We take great care in ensuring the quality of our products. If your item arrives damaged or faulty, please contact us at byblcandle@gmail.com within 7 days of delivery with your order number and photos of the issue.

Due to the nature of our products, we cannot accept returns on used candles or melts.

7. Accuracy of Information

We do our best to ensure all information on our site is accurate and up to date, but we cannot guarantee that all details are error-free.

We reserve the right to correct any inaccuracies or update information at any time.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of BYBL and is protected by copyright laws.

You may not reproduce or use any of our materials without prior written consent.

9. Limitation of Liability

BYBL will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website.

Our liability shall not exceed the amount you paid for the product.

10. Privacy

Your submission of personal information through our store is governed by our Privacy Policy. Please review it for more details on how we collect and use your data.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted on the website.

Your continued use of the site after any changes constitutes acceptance of the new Terms.

12. Contact Information

For any questions about these Terms, please contact us at:

BYBL

📧 byblcandle@gmail.com

📍 Based in Scotland, United Kingdom